The difference between plans is the monthly balance, not the sources we search.
Feature comparison across plans
Feature
FreeNo card required
Starter£15/mo£150/yr
Professional£39/mo£390/yr
Advanced£79/mo£790/yr
EnterpriseBy agreement
Usage
Balance per renewal
0 credits
40 / month
480 / year
130 / month
1,560 / year
400 / month
4,800 / year
Custom
Unused balance carries over
−
Yearly only
Yearly only
Yearly only
Yearly only
Cost per query
−
1 credit
1 credit
1 credit
1 credit
Search
Username search
−
Email search
−
Phone search
−
Reports and support
One normalised report per query
−
Support tickets
−
−
Automation scans
−
−
−
API access
−
−
−
−
Billing
Cancel at any time
n/a
By contract
Card details stored by us
No
No
No
No
No
FAQ
Questions about billing
How credits, renewals and cancellation work.
One credit runs one query. A query searches every configured source at once and returns a single merged report, so you are not charged per source.
On a monthly plan, yes. Each renewal starts you at that month's allowance, and whatever you did not spend that month expires at the same moment, so credits do not build up from month to month. On a yearly plan, no: you have paid for the whole year up front, so unused credits stay in your balance for the rest of that yearly term. Either way the change is written to your credit history, so you can see exactly what was added and what expired.
Your plan stays active until the end of the period you have already paid for, and you can keep using your balance until then. When the subscription ends, any unused balance expires with it. On a monthly plan that is the same thing that happens at every monthly renewal. On a yearly plan it is because credits carry over only within the paid year, so nothing is kept once that year is over.
You pay once for the year, but your balance is released every month rather than all at once. Billing yearly applies a discount worth 2 free months, so you pay for 10 months and get credit for 12. The other difference is what happens to what you do not spend: because the year is already paid for, unused credits are not reset at the end of each month, so they build up and stay available for the rest of the yearly term. On a monthly plan they do not: each renewal resets you to that month's allowance. So a yearly plan is the one to pick if your usage is uneven and you want quiet months to fund busy ones.
Yes, in both directions, and the change always starts at your next renewal. Until then you stay on your current plan with your current balance, and the new plan is first charged on the renewal date. On a monthly plan the balance is then reset to the new plan's allowance, because monthly credits do not carry over. On a yearly plan the switch happens at your yearly renewal. Credits you do not spend carry over from month to month only within the paid year, so whatever is left when that year ends expires and is not moved into the next one. You can cancel a scheduled change from your subscription page before it starts.
You can create an account and look around without paying. A free account carries no monthly balance, so it cannot run queries until you pick a plan.
A query that fails to run is refunded automatically. A query that runs and finds nothing is still a completed search, so it is charged.